FreeFoods NYC

I love FreeFoods and am so grateful to find such a rare gem in this area. The Times Square area typically only has very basic mainstream American food. It's difficult to find something that caters to those of us who are interested in eating local, fresh, organic food. Yes, the food is expensive, when you compare it other foods that are available in the area. But a "commitment to using organic, local and sustainable ingredients" is worth it. You get what you pay for - and in this case what you're getting is fabulous foods prepared in very tasteful and refreshing ways.

Written by Laura S. on 12/7/2012 | 7 other reviews | Member since 2005
Laura ordered from here within the last week

Over Priced, Terrible Service.. Waited over an 1.5 hours for delivery. When called was told "we are the busiest Luncheon in NYC" and i didnt like it i can take my biz elsewhere.

Written by Ilan A. on 8/2/2012 | 2 other reviews | Member since 2008
Ilan ordered from here within the last year

The food is very good usually (today it was mediocre) but it is pricey and delivery is usually late. Lunch showed up a hour late AGAIN today. I called and the manager did not care, just said they were busy. If you are going to charge premium prices, your whole operation including delivery and especially customer service needs to be premium quality. Shame on you free foods!

Written by Glenn G. on 7/10/2012 | 3 other reviews | Member since 2005
Glenn ordered from here within the last year

I had made the mistake of not reading the prior reviews here, and assumed that the listed time of 25-40 minutes was accurate. After 90 minutes without receiving any food, I called, and the guy who answered the phone (who was *not* rude, fwiw) told me that it would arrive about two hours after I ordered. I was forced to cancel. FreeFoods seems to always list 25-40 minute delivery times. Based on all of these reviews, perhaps Seamless should reconsider whether the restaurant should be permitted to use that bracket.

Written by Jeremy Z. on 7/6/2012 | 14 other reviews | Member since 2005
Jeremy ordered from here within the last year

We ordered one thing and received another. After double checking Seamless, our team was able to confirm FreeFoods did not fill our order correctly. It was certainly disappointing to pay over 15 dollars for a salad we didn't want.

Written by Emily A. on 6/20/2012 | Member since 2012
Emily ordered from here within the last year

Terrible customer service. Extremely slow delivery, and if you call to complain about their delivery speed, they blame you. Their prices are high, and their menu claims to be quality organic food, so when you pay $19.90 (food plus tax plus delivery tip) you expect the quality you pay for, not the case at FreeFoods. Sorry.

Written by Denise C. on 2/1/2012 | Member since 2011
Denise ordered from here over a year ago

I want to like FreeFood. I really do, but unfortunately two disappointments means no mas for me. The only reason that I have given this restaurant two stars is because their Green Juice is serviceable. I have ordered lunch from them twice. Basically disappointed across the board both times. Last order the marinated cucumbers were mushy, and by mushy I mean they had been sitting around for more than a day and were extremely over salted. They were inedible. One bite and into the garbage. I called the restaurant. They were very apologetic, but offered no adjustment to the bill, we had ordered lunch for the team so it was over $120. Everyone else seemed to enjoy their food, so we gave another them another try. Completely disappointed across the board. Salad portion for the "Create your Own" were very small. Ordered a side of the marinated cucumbers again, they were inedible again. Spicy black bean soup was marginal at best, and definitely not spicy. I really want to like this place, as I am trying to eat vegan and their juice is good. It just is not happening. I would recommend you look elsewhere for a salad and a healthy soup.

Written by Benjamin F. on 8/31/2011 | 7 other reviews | Member since 2009
Benjamin ordered from here over a year ago

Love the selection - POOR SERVICE. An hour after ordering (with a wait time of 25-40minutes advertised) I was told 'it's going out the door now, they were just waiting on the juice.' Yes I ordered ONE PRESSED JUICE, ONE WHEAT GRASS SHOT AND PITA CHIPS...how does that take one hour? And the worst part, the unapologetic woman I talked with said "Yes ma'am we say 25-40 minutes that's about an hour..' Um..that's some fuzzy math there GW. Then she hung up on me. Such stellar customer service. I think I'm just going to give up on Free Foods and make the extra 10 minute journey to Liquiteria in the morning. And I really wanted this place to work for me!!

Written by Amanda A. on 8/2/2011 | Member since 2010
Amanda ordered from here over a year ago

The portions are small for the price, but the food is so delicious I still feel it rates five stars. Thanks for making it easy to eat healthy, FreeFoods!

Written by Priscilla S. on 4/6/2011 | 8 other reviews | Member since 2007
Priscilla ordered from here over a year ago

Luckily I ordered the raw lasagna, so the 60 minutes it took for my order to arrive didn't make it cool down any further. The lasagna was good, definitely made with fresh ingredients, however the portion was TINY for $12. I would estimate the overall size to be equal to about 3 decks of cards stacked on top of one another. For over $15 including tax and delivery tip, I could have gone downstairs to the deli in my building and gotten two huge slices (at 6.95 each). The portions are much bigger, but less tasty. If anyone at FreeFoods reads these comments, I'd be willing to pay about $8 for the piece of lasagna that I received. Make it bigger and charge $12, or adjust the price to reflect the size portion you receive.

Written by Christian D. on 12/20/2010 | 9 other reviews | Member since 2010
Christian ordered from here over a year ago

Two nights in a row, FreeFoods has been out of what I have tried to order. I won't bother trying again.

Written by Grant G. on 12/1/2010 | 1 other review | Member since 2010
Grant ordered from here over a year ago

I love the food at FreeFoods but I don't rely on their delivery. I placed an order at 1:03 and it's 2:27 and I still haven't received my food. I called twice. The first time the person said that the order was on its way. A pure lie. The second time, I was on hold for 5 minutes and then I was told that they didn't know what happened to my order. They were not apologetic at all. They have no sense of customer service. I hope I get my order before dinner time.

Written by Alina M. on 7/9/2010 | 1 other review | Member since 2006
Alina ordered from here within the last year

I ordered my food (which was suppose to arrive within 45-60 minutes) and received an call almost an hour later from FreeFoods saying that both items that I had ordered were no longer available. They offered to replace my order (which I accepted because I was famished by this time) which they told me would be sent out right away. Forth-five minutes later my food arrived, cold and not memorable. I will never order from this place again. Horrible service and mediocre food.

Written by Marissa T. on 3/3/2010 | 3 other reviews | Member since 2006
Marissa ordered from here over a year ago

The WORST delivery service, EVER! I keep giving them a try because I like to eat organic food, but they keep screwing up the order. To top it off, they are perpetually late in delivering. It took them way over an hour to deliver, and the delivery guy couldn't even find my high rise apt building! Just skip delivery and go straight to FreeFoods to enjoy their food. It's not worth the hassle of delivery!

Written by Nami O. on 5/13/2009 | Member since 2008
Nami ordered from here over a year ago

I am so fed up with the service from FreeFoods. Granted they make ok food, but I can't stand having to wait for the delivery-guy for 5-10 minutes in the lobby of my building. This has happened to me on several occasions, and all the delivery guy, and management ever say is "we are sorry" -- well, that sorry does not reverse the time that I lose from my very time-sensitive work, while waiting for the delivery guy. I order food in precisely because I have tight time constraints, only to have to wait for their delivery guy who calls and says he is in the lobby when he's still a good 10 minutes away. I am very very fed up with the terrible service.

Written by Pardon M. on 4/14/2009 | 1 other review | Member since 2007
Pardon ordered from here over a year ago