Saigon Grill & Saga

You know why I hate to write this? Because I love the food, like alot. But I had such a poor delivery experience. So anyway, I tipped online and waited for the food. They get there and not only do they buzz multiple times, but they call me and make me come downstairs to get the food (they are supposed to bring it up to the door). I go downstairs to a nasty faced man who demands a tip (that I already gave). He tells me to go upstairs and get the tip and come back (which i obviously I wasn;t going to do) How dare you demand a double tip. Why have the pay online option?

Written by ashley s. on 2/26/2013 | Member since 2013
ashley ordered from here within the last year

Two hours for delivery that was expected 30-45 minutes. Politely called after an hour, very rude person answered and said the order was on its way. Ordered Honey Ginger Chicken w/mixed peppers and steamed rice. There were 3 pieces of chicken in the dish that was filled to the brim with sliced onions. Only two red pepper slices, never saw any other "mixed peppers." THe sauce tasted like sweet water. All restaurants get slammed and have bad nights. But for the price, rudeness, slow service, and not actually getting what the description said was in the dish I wouldn't risk trying this one again.

Written by Victoria V. on 2/18/2013 | Member since 2012
Victoria ordered from here within the last year

I LOVED this restaurant for about 8 years, but no longer trust it. http://www.westsiderag.com/2013/01/28/saigon-grill-still-closed-after-failing-3-inspections Failing 3 health inspections in a row is impressive, and the reasons are not silly ones either: Sanitary Violations 1) Evidence of mice or live mice present in facility’s food and/or non-food areas. 2) Live roaches present in facility’s food and/or non-food areas. 3) Filth flies or food/refuse/sewage-associated (FRSA) flies present in facility’s food and/or non-food areas. Filth flies include house flies, little house flies, blow flies, bottle flies and flesh flies. Food/refuse/sewage-associated flies include fruit flies, drain flies and Phorid flies. 4) Facility not vermin proof. Harborage or conditions conducive to attracting vermin to the premises and/or allowing vermin to exist.

Written by Lydia H. on 2/18/2013 | 17 other reviews | Member since 2011
Lydia ordered from here within the last year

The food was good; however, it was off-putting that the delivery guy lingered a bit after giving me the food and told me he felt the tip I gave him via seamlessweb (I gave what was automatically added) was not enough.

Written by Kathleen S. on 2/17/2013 | 1 other review | Member since 2010
Kathleen ordered from here within the last year

I ordered from this place on seamless and despite the estimate 30-45 minutes for delivery time it took them an hour and a half to deliver my food. When the delivery man arrived he yelled at me and told me I lived too far away and next time I needed to pick up my food. I tried to explain to him that seamless listed this restaurant as delivering to my address but he continued to speak disrespectfully to me. I will NEVER order from here again after the extremely rude way the delivery man spoke to me. It was totally unacceptable.

Written by Leslie K. on 2/10/2013 | Member since 2012
Leslie ordered from here within the last year

Worst delivery people ever. Rude, screaming, and late. Never again.

Written by Lindsay F. on 2/10/2013 | 1 other review | Member since 2012
Lindsay ordered from here within the last year

Not great.

Written by Eugene P. on 2/9/2013 | 4 other reviews | Member since 2010
Eugene ordered from here within the last year

Delicious, great value, and beautifully prepared for delivery.

Written by Brynne Z. on 2/8/2013 | 1 other review | Member since 2008
Brynne ordered from here within the last year

This place constantly fails inspections due to poor sanitary conditions. During one meal we had at the restaurant, we had a roach run across the middle of the table.

Written by Ryan J. on 2/8/2013 | 6 other reviews | Member since 2010
Ryan ordered from here within the last year

Food was pretty good!

Written by Sivan C. on 2/6/2013 | 11 other reviews | Member since 2009
Sivan ordered from here within the last year

Pros: Each dish was very tasty, and had large volume Cons: Delivery guy asked for cash tip, and he didn't deliver plastic utensils and napkins even though eco-friendly setting was "off" for my order.

Written by Rintaro H. on 2/5/2013 | 1 other review | Member since 2012
Rintaro ordered from here within the last year

The food is just fine. I'm most disappointed in the service. After an estimated 30-45 minute delivery, my food didn't arrive for an hour. This was tolerable, but when the delivery man arrived and rang my bell, he handed me my $11 order and asked, "2 dollar tip?" I replied, "Yes, it's already included in the credit card." His response? "Only 2 dollars for tip?" It clicked then. He was looking for more money. Completely unprofessional.

Written by Kimberly O. on 2/3/2013 | 1 other review | Member since 2011
Kimberly ordered from here within the last year

Bad

Written by Jesse M. on 2/2/2013 | 3 other reviews | Member since 2011
Jesse ordered from here within the last year

Our favorite restaurant in Upper West Side. We have never found any better Asian restaurant than this. It is true that the price is more expensive than it used to be but it's still really worth it.

Written by Lorenzo C. on 2/1/2013 | Member since 2013
Lorenzo ordered from here within the last year

Fast and delicious cure for my asian food craving! Btw, I ordered pick up so cannot comment on the delivery service!

Written by Patricia W. on 1/13/2013 | 3 other reviews | Member since 2012
Patricia ordered from here within the last year