Cuba Restaurant

I have been ordering from this place an average of twice a week over the past several months because I love the food. It's the best Cuban I've had in Greenwich Village. But on my most recent order, there was a foul-up. After an hour and twenty minutes, I still had not received my food and called the restaurant. The person who answered claimed she had never received a call from Seamless to confirm the order (as is the usual policy). In curt tones and with no apology (though she did offer to re-take my order then and there - I would get my food but would effectively pay for it twice), she told me she had not received an order from me and that I would need to take up my issue with Seamless. Her phone manner suggested she may have thought I was either crazy or lying to her, as in her mind there was no way there could have been a mistake on her end. I hung up and called Seamless. Seamless refunded my bill and gave me a coupon after calling Cuba and receiving the same brusque treatment and adamant denial I had received. I really love the food here and it breaks my heart that I will not be ordering again. But I can't recall a more unpleasant customer service phone experience with a restaurant in NYC. A tragic failure of the owner/management of Cuba in choosing staff to represent the restaurant to customers.

Written by David S. on 6/13/2012 | Member since 2008
David ordered from here within the last year

Food arrived pretty quickly and in good state. I ordered some fish with mashed plantains and it was very tasty and good! Very big portion. Perfect price for the amount of food received. We also ordered vaca frita, it was very greasy... but that is typical for this dish. Fully recommend this restaurant

Written by Kattya C. on 4/5/2011 | 3 other reviews | Member since 2008
Kattya ordered from here over a year ago

Highest Zagat rated Cuban restaurant in the City and deserves that distinction. The churrasco steak (which, of course, is not Cuban, is a steal.

Written by Michael S. on 1/11/2011 | 4 other reviews | Member since 2009
Michael ordered from here within the last month

super fast delivery and the food is amazing!!

Written by Steven H. on 2/13/2013 | 3 other reviews | Member since 2011
Steven ordered from here within the last year

I love a good Cuban sandwich. I didn't get one. By the time it arrived, 80 minutes after ordering, it was cold and wet. Even if it wasn't in that condition it wasn't going to be satisfying - tons of bread a little of the main event. I don't like giving negative reviews, but it just wasn't good.

Written by Braden L. on 1/18/2013 | 4 other reviews | Member since 2012
Braden ordered from here within the last year

I ordered Vaca Frita (I love this dish), food was delivered to me within 20 minutes.

Written by Deida D. on 7/10/2012 | Member since 2011
Deida ordered from here within the last year

The delivery was very fast and the food was hot and delicious. Best empanadas I have had through take out.

Written by Karen B. on 4/7/2011 | 5 other reviews | Member since 2011
Karen ordered from here over a year ago

The food came on time and hot! I ordered the Ropa Vieja and it was delicious and well seasoned, I was really pleasantly surprised and I will definitely order this again

Written by Romina C. on 4/6/2011 | 2 other reviews | Member since 2010
Romina ordered from here over a year ago

I ordered the Beef empanadas, since it had so many good reviews, and I can tell you they are worth the hype. I scarfed them down in about 5 minutes, and they're heavy enough to fill you up. Absolutely loved them!

Written by Fortuna S. on 2/9/2011 | Member since 2010
Fortuna ordered from here within the last month

Cubano sandwich is not grilled, the mustard is all wrong and what should be roasted pork is more akin to a cold pork slurry.

Written by Jackson L. on 4/6/2012 | 12 other reviews | Member since 2009
Jackson ordered from here over a year ago

They used so much MSG in the sauces here... never had that problem with cuban food before so I won't be trying this place again.

Written by Lauren B. on 2/16/2012 | 4 other reviews | Member since 2009
Lauren ordered from here over a year ago

Nothing particularly wrong with the food...but nothing particularly great either.

Written by Beanie B. on 2/13/2012 | 5 other reviews | Member since 2012
Beanie ordered from here over a year ago

Just awesome.

Written by Roger G. on 10/18/2011 | Member since 2011
Roger ordered from here within the last year

The food is adequately prepared, but it's under spiced and WAY overpriced for what they are offering.

Written by David L. on 9/19/2011 | 1 other review | Member since 2011
David ordered from here over a year ago

very good

Written by Sean O. on 5/27/2011 | 2 other reviews | Member since 2008
Sean ordered from here within the last year