We exist to make hungry people happy

We get people the food they want, when they want - wherever they are. It's simple...

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Seamless customers

You place your order

Simply order whatever you or your coworkers are hungry for at Seamless.com or using the Seamless smartphone app.

Media devices connecting to restaurants through Seamless

We send it to the restaurant

We immediately beam your order to the restaurant and they send you a confirmation email with delivery or pickup time estimate.

Delivery guy with Seamless customer

Your food arrives...Yum!

When your food’s ready, the restaurant delivers it or you pick it up. All you have to do is sign for it and enjoy it!

General Questions

Placing an Order

After Placing Your Order

Navigating the Site

Payment and Pricing

Managing My Account

Restaurant Questions

Pickup / Takeout Orders

Catering

Eco-Friendly Ordering

Still have Questions?

What is Seamless?

Seamless is the best way for you to order food from over 12,000 of the best delivery and takeout restaurants in over 40 major cities across the US and London. In short, we make ordering food for delivery and takeout seamless!

Where can I use Seamless?

Seamless currently serves New York, Washington DC, Boston, Chicago, San Francisco, Los Angeles, Philadelphia, Houston, Austin, Seattle, Portland, Miami, London, and other US cities. Just enter your address on Step 1 to view all Seamless restaurants that deliver to you. We are updating our restaurant network each week with your favorite neighborhood eateries, so if we're missing something, suggest a restaurant now.

How do I place an order?

  • STEP 1: Enter Your Address
    Enter your street address and zip/post code and click on the "Find Your Food" button.
  • STEP 2: Select a Restaurant
    Click on any open restaurant name to view their menu.
  • STEP 3: Order from the Menu
    To add an item to your order, click on that item. You can customize that item by choosing quantity, additional options and special instructions. When you are done customizing the item click the "Add Item" button. Once all items are added to your basket, you will be brought back to the restaurant’s menu. You can either select more items and add them to your order, or click the "Proceed to Checkout" button on the right of the screen to proceed to the Checkout page.
  • STEP 4: Checkout with Credit Card
    • Newbies
      If this is your first time ordering, the Checkout page is where you will set up your Seamless account. You will be asked to enter your delivery information, select a password and provide billing information. Then simply click the "Submit Order" button to instantaneously send your order to the restaurant.
    • Returning Members
      Simply confirm your delivery and billing information and click on the "Submit Order" button.

What happens after I submit my order?

Your order is sent electronically to the restaurant the instant you click "Submit Order". Your order prints automatically at the restaurant with a random two-digit confirmation code located at the bottom of the order print out. The restaurant then determines the estimated delivery time for your order and then types the two-digit code. This generates your order confirmation email, so you can be sure your order has been received and is being prepared.

How does a Seamless order work?

What is the Food Tracker?

The Seamless Food Tracker is a way for select restaurants to let you know more details about your order status, such as when your food has left the restaurant for delivery. We know that Seamlessers love information, and we hope to give you as much of it as we can.

How do I know that the restaurant received my order?

Once you click on "Submit Order", you will see the Seamless Thank You page. You can rest assured that your order has been sent electronically to the restaurant. To review your order, simply click the "View Order Summary" link on the Thank You page.

You can also check the status of your order by viewing your Order History. If your order is still pending confirmation, then by opening the receipt it will say under estimated delivery time "Not Yet Determined". If the restaurant has confirmed your order, then you will see the estimated delivery time that they set for your order. Orders appearing in your order history guarantee you that the order was indeed received by the restaurant.

What do I do if I did not receive an email order confirmation?

  1. Confirm that you are receiving outside email.
  2. Check any spam folders on your email.
  3. Contact us to confirm your email address is correct in our system by emailing care@seamless.com

You can also always check the status of your order by viewing your Order History. If your order is still pending confirmation, then by opening the receipt it will say under estimated delivery time "Not Yet Determined". If the restaurant has confirmed your order, then you will see the estimated delivery time that they set for your order. Orders appearing in your order history guarantee you that the order was indeed received by the restaurant.

How do I change or cancel my order after I have placed it?

To change or cancel an order, please call the restaurant directly. The restaurant's phone number can be found on your email confirmation or by logging back onto the Seamless site. Once you have canceled or changed the order with the restaurant, please notify Seamless of the change or cancellation by responding to your order email confirmation.

Who should I call to check the status of my order?

Please contact the restaurant to find out the status of your order. The restaurant's phone number is provided with your email confirmation and on the "Order from the Menu" page of the website (step 3). Of course, Seamless customer care representatives are always standing by to help. You may contact them through email by replying to your order email confirmation (confirmation@seamless.com) or by calling 800.905.9322, option 2 (US) or 020 3318 1875, option 1 (UK).

What if I have a confirmation email from the restaurant but they have no record of my order?

If you have an email confirmation, then the restaurant did indeed receive your order. Your email confirmation is generated by the restaurant typing a two-digit confirmation number located at the bottom of your order print out. Please contact Seamless immediately by replying to your order email confirmation (confirmation@seamless.com) or by calling our customer service at 800.905.9322, option 2 (US) or 020 3318 1875, option 1 (UK) for help.

What do I do if my food arrived and there is something wrong with my order?

If you received delivery and there appears to be a problem with your order, please contact the restaurant directly for an immediate resolution. The restaurant's phone number is provided with your email confirmation and on the “Order from the Menu” page of the website (Step 3). Of course, Seamless customer care representatives are always standing by to help. You may contact them through email by replying to your order email confirmation (confirmation@seamless.com) or by calling 800.905.9322, option 2 (US) or 020 3318 1875, option 1 (UK).

If you do not wish to have the restaurant fix the problem, then please reply to your order email confirmation and a Seamless representative will make any necessary adjustments to your order.

How do I browse restaurants?

The most accurate way to locate restaurants that deliver to your specific location is by entering your address on Step 1. This will display the list of restaurants that only deliver to that address. Just click the "Find Your Food" button after entering your address and you will be directed to the list of restaurants.

How do I save favorite meals?

To save a favorite, put an order together as you usually would, but when you get to Step 4, check the box labeled "Save as favorite," then submit the order. You can also save favorite meals on Step 1 by reviewing your Recent Orders and clicking “Save Favorite.” Your favorite will then be listed on the "favorite meals" tab located on step 1. To re-order a favorite, simply click on the name of the saved favorite on step 1 or via the favorites page within "My Account".

You can also save any of your previous orders in your Order History as a favorite.

Visit the Saved favorites page to manage all of your favorite orders in one handy location.

Note: A saved favorite may not be available if the restaurant is currently not open at the time of order. A favorite may become unavailable if the restaurant updates their menu by removing or changing an item you have.

How do I use the order history?

To view all orders placed through Seamless, just click on “My Account” in the upper-right of the screen, then select “Order History.” All of your Seamless orders will be housed here.

  • Viewing/printing receipts
    To view a past order or print a copy of the receipt, please click on the Seamless order number. This will bring up a copy of the order for you to view or to print.
  • Finding a specific order
    Your Order History will always default to the last 2 weeks (14 days). To find an order that was placed further back, simply change the date range and click on "Filter." If you are still having trouble finding a specific receipt, please email Seamless customer care at care@seamless.com or call us at 800.905.9322, option 2 (US) or 020 3318 1875, option 1 (UK).
  • Re-ordering a past order
    To re-order from order history, simply locate the desired order and click on the "Re-Order" link to the right. This will bring up a window to notify you that you are about to make a new order. Click "OK" and you will be directed to Step 3 with the exact order all ready to go to checkout. If there is nothing to change from this order, click on "Proceed to Checkout" and submit your order.

How do I order for a future delivery time?

On Step 2, you may specify a delivery time in the future by clicking on the time or date dropdowns located at the top of the page. On steps 3 and 4, you may specify a delivery time in the future by clicking the "Edit" link located to the right of the delivery time in the "Order Information" box. Please note that you may only specify a future delivery time that is more than one hour from the time you are ordering. For example, if you start your order at 11:10am, you will not be allowed to specify any delivery time that is less than 12:15pm.

What is the fee for using Seamless?

There is absolutely no fee for using Seamless.

The restaurants are contractually required to offer the same prices as they provide on their printed delivery menus. In fact, many restaurants actually offer you 20% off your first order from them on Seamless, meaning ordering through Seamless is often less expensive than ordering over the phone. If for any reason you believe the prices you see on Seamless are not consistent, please notify us at care@seamless.com and we’ll reach out to the restaurant to make it right.

Is there a minimum to order?

For many restaurants, there is a minimum to order for delivery. That way, the restaurants can make sure that the delivery they are bringing to you is worth their effort. These delivery minimums are set by the restaurant, and may be calculated based on where the restaurant is located and other considerations.

Can I save my credit card information?

When you reach Step 4 on your first order, you will be asked to enter your credit card information. To save your credit card information that you enter, you must check the box that is labeled "Save Credit Card." Then, when you place the order, that credit card information will be saved as the default credit card for future orders paced under your account.

You can also go to "My Account" located on the top of the screen and enter your credit card information there. If you already have information but would rather use a different card, click "Delete Card" then enter the new information and click "Save Changes."

How do I change my credit card information?

To change your credit card info, you need to go into “My Account” and click the delete credit card link, and then enter the new information.

When is my credit card processed?

Seamless will process your credit card when you place your order.

Is my credit card information secure?

You can safely enter your credit card number via our secure server, which encrypts all submitted information and transmits and stores such information in an encrypted state. Seamless uses Verisign, the leader in SSL encryption, to ensure all credit card data is transmitted and secured securely. Your credit card information is processed by Seamless and never shared with any restaurants.

How much should I tip for delivery?

It is customary in the US that delivery people are paid anywhere between 10%-20% of the food/beverage total. In the UK it is not customary to tip, but is certainly always appreciated.

How is the default tip amount determined?

For the majority of restaurants and caterers (in the US), the tip for the delivery person defaults to ten percent (10%) of your total, rounded up to the nearest $0.25 increment. For orders less than $20.00, the tip defaults to $2.00. You may adjust the tip amount by selecting from the tip dropdown in the Order Information section. Some restaurants do require minimum tips. In this case, the option to adjust a tip lower will not be allowed.

In the UK, the tip defaults to £0.00, but you may apply a tip if you so wish.

How do I redeem a promotion code/coupon?

If you received a special promotion code, you can enter your promotion code in the Promotion Code box on Step 4 the right hand column of the website and click "Apply.” The website will display the promotional price in the upper right corner.

Discounts and promotion codes on Seamless are not stackable - only one discount may be applied per order.

I forgot my username/password, what do I do?

Your username is generally the email address that you first registered with.

To reset your password, click on the "Forgot Password" link. You will need to enter your registered email address and then you will receive an email from Seamless that allows you to reset your password.

To receive a username reminder, click on the "Forgot Username" link. You will need to enter your registered email address and then you will receive an email from Seamless with any username(s) associated with your email address.

What if I have a corporate Seamless account through my firm?

If you are a Seamless corporate member, you can still use your company email address for your personal Seamless account, even if it's not linked to your corporate account.

Can I have two Seamless accounts with the same email address?

No. Since the email address serves as the login name for your account, you are only allowed to have one Seamless account assigned to an email address. To have another account, you need to register another email address.

Can I have multiple delivery addresses associated with one account?

Yes, as a returning user, simply click the "Enter a new address" link under the address pull-down menu to enter a new address. Upon checkout, the new address will automatically save to your profile and display in the address pull-down on Step 1.

To manage your saved addresses, visit the Saved Addresses page.

Can I save special delivery instructions to one of my saved addresses?

Yup! When you are checking out your order, you'll have the option to save your instructions for later. If you do this, these instructions will always appear on all delivery orders to that address until you edit or remove them. You can also add special instructions to any of your saved addresses via the Saved Addresses page.

Why I am getting a message that a restaurant does not deliver to me?

The restaurant service areas are determined by each individual restaurant. When browsing by neighborhood instead of a specific address, there is a chance that a restaurant does not deliver to your specific address. If you enter a specific address and zip/post code on Step 1, then you will be brought to all the restaurants that do deliver to you.

Why do some restaurants offer discounts?

Select restaurants are offering Delicious Discounts. Every time that you order from one of the hundreds of participating restaurants for the first time on Seamless, a discount (either 10%, 15% or 20%) is automatically applied to your order. Just browse the list of restaurants on step 2 and look for the Save 20% icon. The discount appears for all restaurants participating in the discount program that you haven't ordered from through Seamless yet.

Seamless' MenuPLUS restaurants have each provided enhanced menu content including photos, featured dishes, and more information all designed to help you make a more informed ordering decision. When you click to the step 2 restaurant list, just look for the restaurant photographs to find our MenuPLUS partners.

What are all those thumb icons on the menu?

Logged in Seamless members can now like specific menu items from any restaurant. Simply click the little grey thumb icon Like this next to the dish you like and the icon will become more prominent Liked, serving as a handy reminder of what's good the next time you view that menu. Your vote also factors into calculating the "Most Liked Items" for that restaurant, another way of empowering the wisdom of the Seamless community to make a more informed eating decision.

We also created a new Liked Items page that keeps track of the little thumbs you've clicked on Seamless. From there you can start a new order with any of your favorite dishes, rate and review restaurants containing items you like, and even unlike items if you have a change of heart.

Where did all these restaurant ratings and reviews come from?

All of the restaurant ratings and reviews come from Seamless users just like you. If you have opinions about any restaurants listed on the site, be sure to rate and review them to help your fellow diners! Selected reviews will be posted to the site.

Why do some restaurant star ratings appear in red and others in yellow?

By default all restaurant star ratings appear in yellow and are based on the collective star ratings provided by our Seamless members. Once you rate a restaurant your star rating will appear in red so you can keep track of your favorite (and not-so-favorite) restaurants.

Why isn't my review showing up on the site?

Every restaurant review submitted to Seamless is manually approved before it is published. Most reviews are published to the restaurant's page within 48 hours.

Tips for getting your reviews published:

  • Write more than a few words! “Pretty good” or “Not so great” aren't going to make the cut.
  • But don’t ramble on too long either! We love you but keep it fun, interesting and concise. Write casually and compellingly, as if you're encouraging a friend to try (or to avoid) the restaurant.
  • Comment on specific menu items (including the name of the item), delivery/pick up service, or anything else that may be helpful to someone thinking of ordering from the restaurant.
  • Don't curse or make any personal attacks. If you do have a negative experience, instead of saying disgusting, repulsive, or nauseating, try disappointing, unpleasant, or unappetizing.
  • We’re not sticklers, but do pay attention to grammar, spelling and punctuation. Don’t use all caps or multiple exclamation points!!!!!!!!!!!!!!!! IT DOESN’T LOOK GOOD!
  • Ask yourself, what does the Seamless community need to know about this restaurant?

What information do you display when I write a review on Seamless?

In addition to the actual review that you write, we also publish supplementary information about you. This helps provide context to other members who are reading your review. This includes:

  • Your name
  • Date that you wrote the review
  • Last time you ordered from the restaurant you are reviewing
    We display a general timeframe. For example, if you've ordered from the restaurant within the last week, month, year, etc.
  • Number of ratings and reviews you've contributed to Seamless
    The more reviews you write, the more people will value your opinion.
  • The year you became a Seamless member
    It's something to be proud of! Show it off!

Your information will look like this:

User rating

Is a Favorite for breakfast on Saturday mornings at work. Food is always fresh and delicious--you'd think you were sitting at the restaurant. Highly recommend. Delivery guy is always smiling and very friendly.

Written by Anthony R. on 1/31/2012 | 42 other reviews | Member since 2006
Anthony ordered from here within the last week

How do I share my opinion about a particular restaurant?

There are many opportunities throughout the ordering process to add your rating and review of a restaurant. Wherever you see a restaurant's rating displayed, logged in users will be able to click on it to add a rating and write a review.

Can I view/edit the reviews that I've written?

Yes! Head over to the new Ratings & Reviews management page, where you can view all of the restaurants you've rated and reviewed. You'll be able to edit your reviews, see which reviews have been published to the site, and start a new order from the restaurants listed.

Can I save a list of restaurants for future reference?

Yes! With our bookmarked restaurants feature, you can now save any restaurant on Seamless to a private list that only you can see. To start bookmarking, head over to the Enter Your Info page (step 1), select an address, and click the view restaurants button to view a list of all restaurants that delivers to your address. Every restaurant will have a grey bookmark icon Bookmark this next to their name, which you can click to bookmark it. The icon will become more prominent Bookmarked, letting you know that your bookmark has been saved. You can access and manage the restaurants you've bookmarked on the Bookmarked Restaurants page.

How come you don't have [Restaurant X] listed on Seamless?

Seamless is a demand-based system designed to bring you a wide variety of the best delivery restaurants in your area. If you know of another restaurant that you think would be a good addition, just suggest it to us and we'll do our best to add them on.

What can I do to help get my favorite restaurant on Seamless?

Submit a restaurant suggestion, of course! You can also tell the manager at the restaurant that you would love to be able to order from them on Seamless.

How does a pickup order work?

The ordering process is the same as a standard Seamless delivery order - enter your starting address (where you'll be picking the order up from), choose from the restaurants available for pickup, add items to your order from the menu (no need to worry about delivery minimums!), checkout and pay with your credit card, then go get your food (that means no delivery tip necessary!).

Important: You will need to bring your ID when picking up your order.

Why are there no pickup restaurants available?

If your address doesn't fall into a walkable distance from any of the restaurants that offer pickup, you won't see any restaurants on Step 2. Not to worry, you still may be able to place delivery orders. If you'd like to request that Seamless start pickup ordering in your area email suggestions@seamless.com and let us know.

How do I get my food?

Pickup orders will not be delivered - you have to pick up your food in person at the restaurant. Just arrive at the time listed in your confirmation email with your ID, sign the slip, and the food is yours. If you'd like to confirm that your food is ready before heading out, please feel free to call the restaurant.

Remember that you will need to bring your ID when picking up your order.

How do I place a catering order?

  • Start your order by entering your address (or selecting from an existing address) on step 1.
  • Click on the "Only Caterers" filter located on the left-hand side step 2. If you don’t see this filter, it means there are no caterers servicing the address you entered.
  • Select a caterer.
  • When adding menu items be sure to check if the pricing is per person or per tray and adjust the quantity accordingly.
  • Add any special delivery instructions and checkout, just like any other Seamless order.

How are catering orders different from other Seamless orders?

Catering is ideal when ordering for large groups of people. Whether for a group meal, an office meeting, holiday party, or special event like a birthday celebration or the big game, catering menu items and packages are designed to make group ordering easy and cost-efficient.

How can I customize my catering order?

How to edit delivery time

If you would like to change the delivery time simply click the "Edit" link that appears in the "Order Information" box next to "Delivery Time." You can also type in special instructions for an individual menu item in the "Special Instructions" box (e.g. include utensils or bring a tablecloth). Please also note any special delivery instructions in the "Special Delivery Instructions" box that appears on the step 4/Checkout page.

Why don't I see the caterer that I'm looking for?

If you know of another restaurant that you would like to see, please suggest it to us and we'll do our best to add them. We are adding new caterering restaurants every week, so check back for updates.

How does Seamless make orders more eco-friendly?

At participating restaurants, you will have the option of making your Seamless order more eco-friendly at checkout. On the Checkout/Step 4 page, simply check the box that says "I'm eco-friendly! No plastic utensils or napkins, please" and the restaurant will exclude all extraneous packaging from your order.

You can also set your personal preference to make ALL of your orders to a saved address eco-friendly, when applicable. Navigate to the Saved Addresses page, available via the My Account link at the top of every page, and look for the Eco-Friendly section available for each of your saved addresses. Simply check this box and all of your future orders to that address will default to the eco-friendly option (when ordering from a participating restaurant). Either way, you will always have the option of changing your preference right before submitting your order.

What about those plastic Seamless bags?

All Seamless plastic delivery bags are "greener" than your average plastic bags (even the red ones). Since 2008 we've been distributing eco-friendly bags produced with an EPI additive, which makes the bag 100% biodegradable.

Have other green/eco-initiative suggestions for us?

Please contact us by emailing suggestions@seamless.com.

What browsers does Seamless support?

  • • Internet Explorer 7, 8 and 9 for Windows (Seamless supports Internet Explorer 6 for corporate accounts only)
    • Firefox
    • Safari
    • Chrome

If you are having trouble navigating the website or have any other questions, please email customer care at care@seamless.com.