We exist to make hungry people happy
We get people the food they want, when they want - wherever they are. It's simple...
You place your order
Simply order whatever you or your coworkers are hungry for at Seamless.com or using the Seamless smartphone app.
We send it to the restaurant
We immediately beam your order to the restaurant and they send you a confirmation email with delivery or pickup time estimate.
Your food arrives...Yum!
When your food’s ready, the restaurant delivers it or you pick it up. All you have to do is sign for it and enjoy it!
Seamless is the best way for you to order food from over 12,000 of the best delivery and takeout restaurants in over 40 major cities across the US and London. In short, we make ordering food for delivery and takeout seamless!
Seamless currently serves New York, Washington DC, Boston, Chicago, San Francisco, Los Angeles, Philadelphia, Houston, Austin, Seattle, Portland, Miami, London, and other US cities. Just enter your address on Step 1 to view all Seamless restaurants that deliver to you. We are updating our restaurant network each week with your favorite neighborhood eateries, so if we're missing something, suggest a restaurant now.
Your order is sent electronically to the restaurant the instant you click "Submit Order". Your order prints automatically at the restaurant with a random two-digit confirmation code located at the bottom of the order print out. The restaurant then determines the estimated delivery time for your order and then types the two-digit code. This generates your order confirmation email, so you can be sure your order has been received and is being prepared.
Once you click on "Submit Order", you will see the Seamless Thank You page. You can rest assured that your order has been sent electronically to the restaurant. To review your order, simply click the "View Order Summary" link on the Thank You page.
You can also check the status of your order by viewing your Order History. If your order is still pending confirmation, then by opening the receipt it will say under estimated delivery time "Not Yet Determined". If the restaurant has confirmed your order, then you will see the estimated delivery time that they set for your order. Orders appearing in your order history guarantee you that the order was indeed received by the restaurant.
You can also always check the status of your order by viewing your Order History. If your order is still pending confirmation, then by opening the receipt it will say under estimated delivery time "Not Yet Determined". If the restaurant has confirmed your order, then you will see the estimated delivery time that they set for your order. Orders appearing in your order history guarantee you that the order was indeed received by the restaurant.
To change or cancel an order, please call the restaurant directly. The restaurant's phone number can be found on your email confirmation or by logging back onto the Seamless site. Once you have canceled or changed the order with the restaurant, please notify Seamless of the change or cancellation by responding to your order email confirmation.
Please contact the restaurant to find out the status of your order. The restaurant's phone number is provided with your email confirmation and on the "Order from the Menu" page of the website (step 3). Of course, Seamless customer care representatives are always standing by to help. You may contact them through email by replying to your order email confirmation (confirmation@seamless.com) or by calling 800.905.9322, option 2 (US) or 020 3318 1875, option 1 (UK).
If you have an email confirmation, then the restaurant did indeed receive your order. Your email confirmation is generated by the restaurant typing a two-digit confirmation number located at the bottom of your order print out. Please contact Seamless immediately by replying to your order email confirmation (confirmation@seamless.com) or by calling our customer service at 800.905.9322, option 2 (US) or 020 3318 1875, option 1 (UK) for help.
If you received delivery and there appears to be a problem with your order, please contact the restaurant directly for an immediate resolution. The restaurant's phone number is provided with your email confirmation and on the “Order from the Menu” page of the website (Step 3). Of course, Seamless customer care representatives are always standing by to help. You may contact them through email by replying to your order email confirmation (confirmation@seamless.com) or by calling 800.905.9322, option 2 (US) or 020 3318 1875, option 1 (UK).
If you do not wish to have the restaurant fix the problem, then please reply to your order email confirmation and a Seamless representative will make any necessary adjustments to your order.
The most accurate way to locate restaurants that deliver to your specific location is by entering your address on Step 1. This will display the list of restaurants that only deliver to that address. Just click the "Find Your Food" button after entering your address and you will be directed to the list of restaurants.
To save a favorite, put an order together as you usually would, but when you get to Step 4, check the box labeled "Save as favorite," then submit the order. You can also save favorite meals on Step 1 by reviewing your Recent Orders and clicking “Save Favorite.” Your favorite will then be listed on the "favorite meals" tab located on step 1. To re-order a favorite, simply click on the name of the saved favorite on step 1 or via the favorites page within "My Account".
You can also save any of your previous orders in your Order History as a favorite.
Visit the Saved favorites page to manage all of your favorite orders in one handy location.
Note: A saved favorite may not be available if the restaurant is currently not open at the time of order. A favorite may become unavailable if the restaurant updates their menu by removing or changing an item you have.
To view all orders placed through Seamless, just click on “My Account” in the upper-right of the screen, then select “Order History.” All of your Seamless orders will be housed here.
On Step 2, you may specify a delivery time in the future by clicking on the time or date dropdowns located at the top of the page. On steps 3 and 4, you may specify a delivery time in the future by clicking the "Edit" link located to the right of the delivery time in the "Order Information" box. Please note that you may only specify a future delivery time that is more than one hour from the time you are ordering. For example, if you start your order at 11:10am, you will not be allowed to specify any delivery time that is less than 12:15pm.
There is absolutely no fee for using Seamless.
The restaurants are contractually required to offer the same prices as they provide on their printed delivery menus. In fact, many restaurants actually offer you 20% off your first order from them on Seamless, meaning ordering through Seamless is often less expensive than ordering over the phone. If for any reason you believe the prices you see on Seamless are not consistent, please notify us at care@seamless.com and we’ll reach out to the restaurant to make it right.
Each restaurant or caterer determines its own delivery minimum. To help standardize how different restaurants set a minimum – based on product only or grand total – the minimums you see factor in the food, tax, and tip associated with the restaurant. Delivery fees do not count towards the delivery minimum. The delivery minimum is listed with each restaurant name on step 2 and also under the restaurant's address on the top of step 3.
When you reach Step 4 on your first order, you will be asked to enter your credit card information. To save your credit card information that you enter, you must check the box that is labeled "Save Credit Card." Then, when you place the order, that credit card information will be saved as the default credit card for future orders paced under your account.
You can also go to "My Account" located on the top of the screen and enter your credit card information there. If you already have information but would rather use a different card, click "Delete Card" then enter the new information and click "Save Changes."
To change your credit card info, you need to go into “My Account” and click the delete credit card link, and then enter the new information.
Seamless will process your credit card when you place your order.
You can safely enter your credit card number via our secure server, which encrypts all submitted information and transmits and stores such information in an encrypted state. Seamless uses Verisign, the leader in SSL encryption, to ensure all credit card data is transmitted and secured securely. Your credit card information is processed by Seamless and never shared with any restaurants.
It is customary in the US that delivery people are paid anywhere between 10%-20% of the food/beverage total. In the UK it is not customary to tip, but is certainly always appreciated.
For the majority of restaurants and caterers (in the US), the tip for the delivery person defaults to ten percent (10%) of your total, rounded up to the nearest $0.25 increment. For orders less than $20.00, the tip defaults to $2.00. You may adjust the tip amount by selecting from the tip dropdown in the Order Information section. Some restaurants do require minimum tips. In this case, the option to adjust a tip lower will not be allowed.
In the UK, the tip defaults to £0.00, but you may apply a tip if you so wish.
If you received a special promotion code, you can enter your promotion code in the Promotion Code box on Step 4 the right hand column of the website and click "Apply.” The website will display the promotional price in the upper right corner.
Discounts and promotion codes on Seamless are not stackable - only one discount may be applied per order.
Your username is generally the email address that you first registered with.
To reset your password, click on the "Forgot Password" link. You will need to enter your registered email address and then you will receive an email from Seamless that allows you to reset your password.
To receive a username reminder, click on the "Forgot Username" link. You will need to enter your registered email address and then you will receive an email from Seamless with any username(s) associated with your email address.
If you are a Seamless corporate member, you can still use your company email address for your personal Seamless account, even if it's not linked to your corporate account.
No. Since the email address serves as the login name for your account, you are only allowed to have one Seamless account assigned to an email address. To have another account, you need to register another email address.
Yes, as a returning user, simply click the "Enter a new address" link under the address pull-down menu to enter a new address. Upon checkout, the new address will automatically save to your profile and display in the address pull-down on Step 1.
To manage your saved addresses, visit the Saved Addresses page.
Yup! When you are checking out your order, you'll have the option to save your instructions for later. If you do this, these instructions will always appear on all delivery orders to that address until you edit or remove them. You can also add special instructions to any of your saved addresses via the Saved Addresses page.
The restaurant service areas are determined by each individual restaurant. When browsing by neighborhood instead of a specific address, there is a chance that a restaurant does not deliver to your specific address. If you enter a specific address and zip/post code on Step 1, then you will be brought to all the restaurants that do deliver to you.
Select restaurants are offering Delicious Discounts.
Every time that you order from one of the hundreds of participating
restaurants for the first time on Seamless, a discount (either 10%, 15% or 20%) is automatically applied to your order. Just browse the list of restaurants
on step 2 and look for the
icon. The discount appears for all restaurants participating in the discount program
that you haven't ordered from through Seamless yet.
Seamless' MenuPLUS restaurants have each provided enhanced menu content including photos, featured dishes, and more information all designed to help you make a more informed ordering decision. When you click to the step 2 restaurant list, just look for the restaurant photographs to find our MenuPLUS partners.
Logged in Seamless members can now like specific menu items from any restaurant.
Simply click the little grey thumb icon
next to the dish you like and the icon will become more prominent
, serving as
a handy reminder of what's good the next time you view that menu. Your vote also
factors into calculating the "Most Liked Items" for that restaurant, another way
of empowering the wisdom of the Seamless community to make a more informed eating
decision.
We also created a new Liked Items page that keeps track of the little thumbs you've clicked on Seamless. From there you can start a new order with any of your favorite dishes, rate and review restaurants containing items you like, and even unlike items if you have a change of heart.
All of the restaurant ratings and reviews come from Seamless users just like you. If you have opinions about any restaurants listed on the site, be sure to rate and review them to help your fellow diners! Selected reviews will be posted to the site.
By default all restaurant star ratings appear in yellow and are based on the collective star ratings provided by our Seamless members. Once you rate a restaurant your star rating will appear in red so you can keep track of your favorite (and not-so-favorite) restaurants.
Every restaurant review submitted to Seamless is manually approved before it is published. Most reviews are published to the restaurant's page within 48 hours.
Tips for getting your reviews published:
In addition to the actual review that you write, we also publish supplementary information about you. This helps provide context to other members who are reading your review. This includes:
Your information will look like this:
Is a Favorite for breakfast on Saturday mornings at work. Food is always fresh and delicious--you'd think you were sitting at the restaurant. Highly recommend. Delivery guy is always smiling and very friendly.
Written by Anthony R. on 1/31/2012 | 42 other reviews | Member since 2006
Anthony ordered from here within
the last week
There are many opportunities throughout the ordering process to add your rating and review of a restaurant. Wherever you see a restaurant's rating displayed, logged in users will be able to click on it to add a rating and write a review.
Yes! Head over to the new Ratings & Reviews management page, where you can view all of the restaurants you've rated and reviewed. You'll be able to edit your reviews, see which reviews have been published to the site, and start a new order from the restaurants listed.
Yes! With our bookmarked restaurants feature, you can now save any restaurant
on Seamless to a private list that only you can see. To start bookmarking, head
over to the Enter Your Info page (step 1),
select an address, and click the view restaurants button to view a list of all restaurants
that delivers to your address. Every restaurant will have a grey bookmark icon
next to their name, which you can click to bookmark it. The icon will become more prominent
, letting
you know that your bookmark has been saved. You can access and manage the restaurants
you've bookmarked on the Bookmarked Restaurants page.
Seamless is a demand-based system designed to bring you a wide variety of the best delivery restaurants in your area. If you know of another restaurant that you think would be a good addition, just suggest it to us and we'll do our best to add them on.
Submit a restaurant suggestion, of course! You can also tell the manager at the restaurant that you would love to be able to order from them on Seamless.
The ordering process is the same as a standard Seamless delivery order - enter your starting address (where you'll be picking the order up from), choose from the restaurants available for pickup, add items to your order from the menu (no need to worry about delivery minimums!), checkout and pay with your credit card, then go get your food (that means no delivery tip necessary!).
Important: You will need to bring your ID when picking up your order.
If your address doesn't fall into a walkable distance from any of the restaurants that offer pickup, you won't see any restaurants on Step 2. Not to worry, you still may be able to place delivery orders. If you'd like to request that Seamless start pickup ordering in your area email suggestions@seamless.com and let us know.
Pickup orders will not be delivered - you have to pick up your food in person at the restaurant. Just arrive at the time listed in your confirmation email with your ID, sign the slip, and the food is yours. If you'd like to confirm that your food is ready before heading out, please feel free to call the restaurant.
Remember that you will need to bring your ID when picking up your order.
Catering is ideal when ordering for large groups of people. Whether for a group meal, an office meeting, holiday party, or special event like a birthday celebration or the big game, catering menu items and packages are designed to make group ordering easy and cost-efficient.
If you would like to change the delivery time simply click the "Edit" link that appears in the "Order Information" box next to "Delivery Time." You can also type in special instructions for an individual menu item in the "Special Instructions" box (e.g. include utensils or bring a tablecloth). Please also note any special delivery instructions in the "Special Delivery Instructions" box that appears on the step 4/Checkout page.
If you know of another restaurant that you would like to see, please suggest it to us and we'll do our best to add them. We are adding new caterering restaurants every week, so check back for updates.
At participating restaurants, you will have the option of making your Seamless order more eco-friendly at checkout. On the Checkout/Step 4 page, simply check the box that says "I'm eco-friendly! No plastic utensils or napkins, please" and the restaurant will exclude all extraneous packaging from your order.
You can also set your personal preference to make ALL of your orders to a saved address eco-friendly, when applicable.
Navigate to the Saved Addresses
page, available via the My Account link at the top of every page, and look for the
Eco-Friendly
section available for each of your saved addresses. Simply check this box and all of your future orders to that
address will default to the eco-friendly option (when ordering from a participating restaurant). Either way, you will
always have the option of changing your preference right before submitting your order.
All Seamless plastic delivery bags are "greener" than your average plastic bags (even the red ones). Since 2008 we've been distributing eco-friendly bags produced with an EPI additive, which makes the bag 100% biodegradable.
Please contact us by emailing suggestions@seamless.com.
If you are having trouble navigating the website or have any other questions, please email customer care at care@seamless.com.
