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Bummer! Heritage India (Pennsylvania Ave) (1901 Pennsylvania Ave. NW, Washington 20006) is no longer active on Seamless.
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1901 Pennsylvania Ave. Nw (Pennsylvania Ave. Nw and 19th St. Nw), Washington, DC 20006 | (202) 331-4155
Food good, but terrible delivery service -- took three hours.
Catherine M. on
1 other review |
Member since 2007
Catherine ordered from here over a year ago
This review is for their service, which is absolutely awful, stinks to the high heavens. I placed an order via Seamless Web ($75 for three dishes - NOT cheap, for this kind of service) this evening at 7:24. At 7:35, a man from the restaurant called me and barked at me that the Seamless order "hadn't been confirmed" because "the music in the restaurant was playing too loudly," so did I want them to go ahead and prepare the food? What?? By way of semi-explanation, he also said impatiently that the restaurant gets its money from Seamless, which apparently was why the lack of confirmation was a problem. I said that yes, I did want the order as soon as possible, so he said that he would go ahead and prepare/send it out. The estimated delivery time was 45-60 minutes. Around 8:15, I tried calling the restaurant several times just to check on the status of the order, as we had guests who needed to leave quickly. No answer. I assume the "music was still too loud." By 8:20, I was trying to call back the number of the man who had initially called me. No answer. After several attempts, he finally picked up, and told me exasperatedly that the order got put in late because the confirmation was received late and they didn't know whether to go ahead and prepare the order. But, I said, "you called me to ask and I told you to go ahead." He said, and I quote, "Ok, fair enough, let me call the driver and then call you back in a few minutes." Fifteen minutes later, there had been no call back and when I tried phoning the man's phone again, it was turned off. It is now 9:15, and there has still been no call back. I have cancelled my order via Seamless Web and my guests left without eating. EVEN IF the quality of the food justifies the price (I've eaten at their other locations, and frankly, it doesn't), the service is incredibly unprofessional and rude. I would suggest that you withhold custom until they get their acts together.
Alka P. on
Member since 2010
Alka ordered from here over a year ago
Food came an hour after they said it would be delivered. Was not worth the wait.
Evan P. on
Member since 2011
Evan ordered from here over a year ago