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Bummer! Sur Empanada Factory & Bakery (644 Lexington Ave, New York 10022) is no longer active on Seamless.

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Sur Empanada Factory & Bakery

  • SW User Rating 0 ratings 8 reviews

644 Lexington Ave (Lexington Ave. between E 54th St. & E 55th St.), New York, NY 10022 | (212) 813-1150

Sur Empanada Factory & Bakery Reviews

User rating

Regardless of how the empanadas taste, the wait for this place is INSANE. I should have read the reviews before I ordered. VERY DISAPPOINTED. And they do not have the courtesy of answering the phone when you call to see whether they shipped your food to Mexico instead of to you. Never Again!!!!

Written by on 9/5/2014 | 25 other reviews | Member since 2014
Franchesca ordered from here within the last year

User rating

0 stars...ordered mixed tea sandwiches and got the same ham and cheese with what tasted like mayo, bread was dry, yuk! then I had ordered churros and they called me to say they didn't have them, the girl who answered the phone didn't speak good English or had any phone etiquette...disappointed. I don't think they know what they're doing in there.

Written by on 4/17/2014 | 2 other reviews | Member since 2009
John ordered from here over a year ago

User rating

While the food is ok - the empanadas are never crispy, there always soggy, that's if they have what you order. I have ordered here several times and they always never have something that I ordered.

Written by on 1/29/2014 | 1 other review | Member since 2013
Michelle ordered from here over a year ago

User rating

The epanadas are great. I order around 10:30AM for a group noon order and have been on time so far. Only issue is that they don't always have what they put up on the menu which is a pain when ordering for a large group.

Written by on 1/2/2014 | 8 other reviews | Member since 2012
Ingrid ordered from here over a year ago

User rating

I just had a very bad experience with this restaurant. First, they called me 25 minutes after I placed the order to tell me that they did not have two of the items in my order. A shame, because if I had known before placing the order, I wouldn't have placed it. I agreed to substitute them. Second, they took 2 hours and 15 minutes to deliver the order!!! Their published wait-time is 30-45 minutes, but don't rely on that. Their explanation was that they had 24 orders and were very busy. They had one delivery man on a bike delivering several orders at a time. He went to the wrong address. By the time he got to me, the empanadas were cold, of course. And he delivered two instead of the three I had ordered. Looks like they forgot to put the substitute I had requested for the empanada they didn't have. All in all, just plain bad. They need to take customers more seriously.

Written by on 12/20/2013 | Member since 2012
Silvia ordered from here over a year ago

User rating

Ordered from Sur and my order had an hour to 75min wait. No worries. I called after an hour to check to see if it had left and I was told it was going to be at least another hour and did I want cancel. Not even an I'm sorry or anything. Just loads of attitude. When I asked what to do about a refund she said that she didn't know because Seamless just gives them money at the end of the month. I don't care if these empanadas will send my taste buds into orgasmic splendor, I will never order from Sur.

Written by on 12/20/2013 | 2 other reviews | Member since 2010
jon ordered from here over a year ago

User rating

Ordered from Sur. After 50 minutes they called to tell me the order would take at least another 45 minutes to arrive. Don't bother ordering from here.

Written by on 12/20/2013 | Member since 2012
Charles ordered from here over a year ago

User rating

Slow, messy, rude. Said food would arrive 30 - 45 mins and did not arrive until 90 mins later AFTER calling restaurant and dealing with unaccommodating staff. Emapanadas arrived completely limp and soggy and also got order wrong. too bad because food was relatively tasty and was excited for a empanada lunch spot!!!

Written by on 12/20/2013 | 3 other reviews | Member since 2012
Peter ordered from here over a year ago


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